Privacy Policy

Information We Collect

When you contact us or hire our services, we collect information to help us serve you better. This typically includes your name, address, phone number, email address, and details about your pool and service needs. We may also collect payment information when you pay for our services.

When you visit our website, we may automatically collect certain technical information such as your IP address, browser type, and how you interact with our site. This helps us improve your experience and understand how people use our website.

How We Use Your Information

We use your information to provide you with pool cleaning and maintenance services. This includes scheduling appointments, communicating with you about your service, sending invoices and receipts, and improving the quality of our work.

We may also use your contact information to send you service reminders, maintenance tips, special offers, or updates about our business. You can opt out of these communications at any time by contacting us or using the unsubscribe link in our emails.

How We Protect Your Information

We take the security of your personal information seriously. We use reasonable physical, electronic, and administrative safeguards to protect your data from unauthorized access, loss, or misuse. Your payment information is processed through secure payment systems that comply with industry standards.

However, no method of transmission over the internet or electronic storage is completely secure. While we strive to protect your information, we cannot guarantee absolute security.

Sharing Your Information

We do not sell, rent, or trade your personal information to third parties. We may share your information with service providers who help us run our business, such as payment processors, scheduling software, or accounting services. These providers are required to keep your information confidential and use it only for the purposes we specify.

We may also disclose your information if required by law, such as in response to a court order or legal process, or to protect the rights, property, or safety of our business, employees, customers, or others.

Cookies and Tracking

Our website may use cookies and similar tracking technologies to improve your experience. Cookies are small files stored on your device that help us remember your preferences and understand how you use our site.

You can control cookies through your browser settings. However, disabling cookies may affect your ability to use certain features of our website.

Your Rights and Choices

You have the right to access, update, or delete your personal information at any time. If you want to review what information we have about you or make changes, just contact us and we will help you.

You can also opt out of receiving marketing communications from us while still receiving important service-related messages about your appointments and account. If you have concerns about how we handle your information, please let us know so we can address them.

Children's Privacy

Our services are not directed to children under 18 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child without parental consent, we will take steps to delete that information.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. When we make changes, we will update the date at the top of this page. We encourage you to review this policy periodically to stay informed about how we protect your information.

Contact Us

If you have questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at (650) 865-1006 or email us at hi@sanmateopoolservice.com. Your privacy is important to us and we are happy to answer any questions you may have.